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2017 Conference

View the conference agenda-at-a-glance. The conference app has all of the session descriptions and speaker bios. The app is accessible on a desktop or laptop and can be accessed at: https://event.crowdcompass.com/wicsec2017.

Folder 2017 Conference Materials

Select	Toggle	Title
		pdf M 1 eLearning No Longer the Last Frontier Kathy Sokolik, Grant Nason, Elizabeth Black ( pdf, 2.13 MB ) (311 downloads)
		pdf M 1 eLearning Terminology and Options Handout ( pdf, 22 KB ) (326 downloads)
		pdf M 10 Confidentiality Will I Know It When I See it Melinda Self, Robert Sech, Hannah Roots ( pdf, 739 KB ) (521 downloads)
		pdf M 12 The Art of Leadership Jennifer Coultas ( pdf, 1.05 MB ) (458 downloads)
		pdf M 13 Everybody Needs a Little Nudge How to Use Behavioral Science Concepts in the Child Support Program Steven Golightly, Cassandra Holzhauer ( pdf, 7.49 MB ) (269 downloads)
		pdf M 15 Cross Border Payments Michelle Meier, Hannah Roots ( pdf, 2.91 MB ) (247 downloads)
		pdf M 17 Encouraging Better Conversations with Children and Custodians through Mobile Margot Bean, Jared Miniman, Steve Speak ( pdf, 17.15 MB ) (262 downloads)
		pdf M 2 Employer Outreach Partnering to Improve Collections Colleen Martin, Carol Thomas ( pdf, 2.89 MB ) (280 downloads)
		pdf M 4 Child Support Guidelines Whats Going On Diane Potts, Jane Venohr ( pdf, 1.46 MB ) (347 downloads)
		pdf M 5 Relationship with Benefits Building More than a System Karen Coleman, Sally Kapenga, Leonard Villagomez ( pdf, 2.38 MB ) (270 downloads)
		pdf M 6 Managing for the Millennium Hayley Hall, Myra Sines ( pdf, 916 KB ) (392 downloads)
		pdf M 8 Long Term Customer Service Part 1 Jennifer Morrone ( pdf, 5.25 MB ) (301 downloads)
		pdf M 9 Intergovernmental 101 Jenny Rutherford, Christine Sorenson, Debbie Ward ( pdf, 2.78 MB ) (287 downloads)
		pdf T 18 Leading in Changing Times Today, Tomorrow, and Beyond Ruth Anne Thornton ( pdf, 870 KB ) (291 downloads)
		pdf T 20 State, Tribal, and Intergovernmental Case Processing ( pdf, 2.83 MB ) (294 downloads)
		pdf T 21 The Art of Legal Writing Diane Potts, Kate Cooper Richardson, Steve Richardson ( pdf, 872 KB ) (332 downloads)
		pdf T 21 The Art of Legal Writing O Connor v Oakhurst Dairy Handout Diane Potts, Kate Cooper Richardson, Steve Richardson ( pdf, 52 KB ) (406 downloads)
		pdf T 22 Irresisitable Engagement Mike Moreno, Michelle Peregrine, Laura Galindo ( pdf, 1.38 MB ) (294 downloads)
		pdf T 23 Overcoming your Fear of Public Speaking Ross Hutchings, Don Semon ( pdf, 1.08 MB ) (344 downloads)
		pdf T 25 Teaming Up to Improve Outcomes Veronica Raglund, Jennifer Bheam, Janet Schutz Nelson ( pdf, 1.94 MB ) (299 downloads)