WICSEC believes that planning and execution of strategic goals, developed and supported by its leadership and members, helps the WICSEC organization stay focused and driven to supporting the Western US’s child support program.
Every year, at the annual planning meeting, the WICSEC Board and Planning committee meet, review the last strategic plan and recommend updates and changes to help the goals stay current and relevant to the needs of the program.
Below you will find our current strategic plan. We welcome comments and suggestions to enhance the offerings and goals of the WICSEC organization!
VISION: Inspire excellence and unite Child Support Professionals while promoting the value of the program
MISSION: WICSEC promotes expertise, inclusion, engagement and fun through professional development
Click here for a printable version of the 2026 Strategic Plan.
Guiding Principles
- Being a Dynamic Organization that is inclusive, accountable, fiscally and environmentally responsible, sustainable, and transparent
- Providing cost effective training and networking opportunities to diverse locations within the western region
- Supporting charitable organizations that benefit families and children
- Recognizing excellence in the child support community
- Fostering relationships with other organizations with similar missions
Goal: Enhance Membership Participation and Overall Experience
Strategic Objectives:
- Determine and increase WICSEC member state engagement
- Improve new board and committee member onboarding
- Improve recognition of member contributions.
Key Strategies & Initiatives:
- Evaluate the current conference attendance and committee participation rates of WICSEC Members states and Tribes
- Develop and conduct quarterly or bi-annual association, board, and committee member satisfaction surveys (and/or targeted focus groups) to gauge their general satisfaction with programming and communications
- Develop formal new member onboarding procedure
- Create a welcome kit and member ambassador program.
- Develop and implement member contribution recognition procedure or add an annual volunteer award to the annual awards
Key Performance Indicators (KPIs):
- ≥ 70% WICSEC member state participation in the conference and committees.
- Member satisfaction score ≥ 85%.
Goal: Improve Committees’ Effectiveness
Strategic Objectives:
- Strengthen committee effectiveness.
- Align committee work with WICSEC’s strategic priorities.
Key Strategies & Initiatives:
- Develop committee charters and role descriptions.
- Provide chair/member orientation and leadership training.
- Create annual work plans tied to strategic goals.
- Standardize reporting and cross-committee coordination.
Key Performance Indicators (KPIs):
- 100% of committees with clear charters and annual goals.
- ≥ 80% average committee attendance.
Goal: Operationalize Organizational Structure
Strategic Objectives:
- Align governance and operational responsibilities.
- Increase decision-making efficiency and accountability.
Key Strategies & Initiatives:
- Continue to strengthen internal board and committee communication and meeting structures.
- Provide leadership and staff mentoring.
- Document governance policies and operational procedures.
- Create standard operating procedures (SOPs) for key functions
- Conduct annual structure review and adjust as needed.
Key Performance Indicators (KPIs):
- 100% of roles documented with clear responsibilities.