Choose Your Own Custom Digital Engagement Adventure!

June 25, 2021 at 12:00 p.m. - 1:00 p.m. MST
(11:00 Pacific, 1:00 Central, 2:00 Eastern)


Like the famous book series, this timely Microlearning lets you decide what path you will take to learn about digital engagement for child support. An esteemed panel of experts will help guide you through the challenges of website redesign, social media, and even developing your own child support app—all leading up to an unexpected twist ending!

Register Now


This FREE Webinar is Sponsored by:

Courtland Consulting


Nicole Darracq
Nicole Darracq

Raised in Sacramento, California, Nicole Darracq graduated Phi Beta Kappa and Summa Cum Laude from the University of California at Davis.

She began her career in the marketing department at Beringer Vineyards in California’s Napa Valley, handling Beringer’s import/export portfolio and introducing brands from Northern Italy, Chile, and France. As VP of Sales and Marketing at tiny Wildhurst Vineyards, she revamped packaging, reintroduced the brand nationally, doubled national sales and launched a tasting room and wine club operation that added millions to the bottom line.

In 2002 she opened a boutique marketing and public relations agency, adding small business, non-profit and agritourism marketing and expanding her client base beyond the wine industry to a wide range of small and mid-size businesses.

Agritourism led her to the Delta Protection Commission, the California state agency that manages the vast Sacramento-San Joaquin Delta region. There she led the creation of the Delta Regional Foundation, a 50(c)(3) whose work resulted in Congress designating the Delta as California’s first National Heritage Area. In 2016, she worked with state educators to transform Delta research into science, history, geography, arts, and social studies modules communicating the importance of the region for California fourth graders.

She moved to California Child Support Services to lead the Department’s rebranding project, and was appointed to the directorship of the Office of Communications and Public Affairs in 2019. Her efforts since have included transforming digital outreach, implementing behavioral science and extending social media services to LCSAs.


Eric Durnil
Eric During

Eric Durnil is the Business Initiatives Director for the Child Support Bureau (CSB) and has over 13 years of child support experience. He has led many efforts while at CSB such as implementing and managing the Indiana SDU and statewide Genetic Testing contracts.  He was the project manager for many Indiana projects that simplified such enforcement tools as license suspension and for projects that helped with FFP claims. He also manages the Indiana outreach team and just finished up being the Project Director for the Digital Marketing Grant where he learned a great deal about digital marketing and social media advertising for child support agencies.  Eric has degrees in Psychology and Mathematics from Purdue University and an MBA from DePaul University in Chicago. He is a Project Management Professional (PMP), a Certified Scrum Master (CSM) and a Certified Scrum Product Owner (CSPO).


Dana Jones
Dana Jones

Dana Jones is the Business Resolution Team Manager for the Georgia Department of Human Services (DHS) Division of Child Support Services (DCSS). Ms. Jones has been with DCSS since March 2008 and has served in a variety of roles to include Legal Secretary, Enforcement Agent, Review/Modification Agent, Region Policy Specialist and Manager, Strategic Performance Planning.  As Business Resolution Team Manager Ms. Jones’ team serves as a liaison between the DCSS business users and the Office of Information Technology to ensure projects are aligned with the Division’s priorities and business requirements are clearly defined.


Mariellen Keely
Mariellen Keely

Mariellen Keely is the Grants & Initiatives Consultant Senior on the Program Initiatives Team at Child Support Enforcement in Virginia.  She has been with the agency for 14 years and worked in both the local district office and in a training role before moving to the Policy team. She is currently the Project Director of the Intergovernmental Case Processing and  previously the Digital Marketing Grants for her state. Beyond the grant management, her other responsibilities previously included the quarterly divisional webinar and the stakeholder policy review. When she is not wrangling spreadsheets full of data, she enjoys hiking and music festivals.   


David Ramm
David Ramm

David Ramm is a Senior Consultant at Grays Peak Strategies. Before joining Grays Peak he served as the Advisor for Strategic Initiatives for the New York City Human Resource Administration's Office of Child Support Services (OCSS), where he built on his training in behavioral economics and his background as a writer, researcher, and editor to create print and electronic materials intended to improve client engagement and staff morale and, ultimately, improve the well-being of parents and children in New York City. David has a  BA in Humanities (with a concentration in history) from Antioch College, an MA in English from Ohio University, and an MFA in Fiction from Indiana University; he taught writing and research at the latter two institutions as a graduate assistant and adjunct lecturer.

Friday, June 4, 2021 By csmith