Choose Your Own Custom Digital Engagement Adventure!

June 25, 2021 at 12:00 p.m. - 1:00 p.m. MST
(11:00 Pacific, 1:00 Central, 2:00 Eastern)

Recording

Recording

Description

Like the famous book series, this timely Microlearning lets you decide what path you will take to learn about digital engagement for child support. An esteemed panel of experts will help guide you through the challenges of website redesign, social media, and even developing your own child support app—all leading up to an unexpected twist ending!
 

 

This FREE Webinar is Sponsored by:

Courtland Consulting

Speakers

Nicole Darracq
Nicole Darracq

Raised in Sacramento, California, Nicole Darracq graduated Phi Beta Kappa and Summa Cum Laude from the University of California at Davis.

She began her career in the marketing department at Beringer Vineyards in California’s Napa Valley, handling Beringer’s import/export portfolio and introducing brands from Northern Italy, Chile, and France. As VP of Sales and Marketing at tiny Wildhurst Vineyards, she revamped packaging, reintroduced the brand nationally, doubled national sales and launched a tasting room and wine club operation that added millions to the bottom line.

In 2002 she opened a boutique marketing and public relations agency, adding small business, non-profit and agritourism marketing and expanding her client base beyond the wine industry to a wide range of small and mid-size businesses.

Agritourism led her to the Delta Protection Commission, the California state agency that manages the vast Sacramento-San Joaquin Delta region. There she led the creation of the Delta Regional Foundation, a 50(c)(3) whose work resulted in Congress designating the Delta as California’s first National Heritage Area. In 2016, she worked with state educators to transform Delta research into science, history, geography, arts, and social studies modules communicating the importance of the region for California fourth graders.

She moved to California Child Support Services to lead the Department’s rebranding project, and was appointed to the directorship of the Office of Communications and Public Affairs in 2019. Her efforts since have included transforming digital outreach, implementing behavioral science and extending social media services to LCSAs.

 

Dana Jones
Dana Jones

Dana Jones is the Business Resolution Team Manager for the Georgia Department of Human Services (DHS) Division of Child Support Services (DCSS). Ms. Jones has been with DCSS since March 2008 and has served in a variety of roles to include Legal Secretary, Enforcement Agent, Review/Modification Agent, Region Policy Specialist and Manager, Strategic Performance Planning.  As Business Resolution Team Manager Ms. Jones’ team serves as a liaison between the DCSS business users and the Office of Information Technology to ensure projects are aligned with the Division’s priorities and business requirements are clearly defined.

 

Mariellen Keely
Mariellen Keely

Mariellen Keely is the Grants & Initiatives Consultant Senior on the Program Initiatives Team at Child Support Enforcement in Virginia.  She has been with the agency for 14 years and worked in both the local district office and in a training role before moving to the Policy team. She is currently the Project Director of the Intergovernmental Case Processing and  previously the Digital Marketing Grants for her state. Beyond the grant management, her other responsibilities previously included the quarterly divisional webinar and the stakeholder policy review. When she is not wrangling spreadsheets full of data, she enjoys hiking and music festivals.   

 

Kara Pasqua
 
Kara Pasqua

Kara Pasqua is the Director of Child Support Services at Cherokee Nation.  She has been working at Cherokee Nation for over 25 years. 

The Cherokee Nation Office of Child Support Services was awarded the Digital Marketing Grant in 2019 and  was able to implement a plan that would focus on building awareness of the program through utilization of various digital marketing tools.  The program concentrated on building a website, created informative videos, and implementation of  text messaging services to communicate with clients.   

Kara is a member of the National Tribal Child Support Directors Association, and currently serves as the President of the Oklahoma Tribal Child Support Association.  Her education background includes master’s degree work of Indigenous Peoples at University of Oklahoma Law School, Master’s degree work in Human Relations at University of Oklahoma as well as a Bachelor’s degree work in Psychology and sociology from Southwest Baptist University.  She is a tribal citizen of Cherokee Nation who resides within the Cherokee Nation reservation in the northeastern part of Oklahoma. She is a proud mom to two adult sons and one teenage goddaughter. 

 

Charity Pollard
Charity Pollard

Charity Pollard is the Business Initiatives Project Manager for Indiana’s Child Support Bureau (CSB) and has 14 years of child support experience.  She has been involved with numerous projects for the state and, most recently, just finished up her work as the Project Manager for the Digital Marketing Grant where she oversaw the compliance responsibilities while enhancing her knowledge of digital marketing and social media advertising for child support agencies. Prior to her work with the Business Initiatives team, she was the manager of the child support call center where she oversaw a team who were the first point of contact for the agency.  Prior to that, she worked as the SDU Contract Manager monitoring the contractual requirements of the vendor.

Charity began her state tenure twenty-two years ago with the Museums and Historic Sites division where she served as the Historic Site Museum Manager.  She worked with several television and radio networks including CSPAN’s American Writer’s Series, edited two books for publication and worked with Hasbro, Inc. to help create the Ernie Pyle G.I. Joe action figure.

 

David Ramm
David Ramm

David Ramm is a Senior Consultant at Grays Peak Strategies. Before joining Grays Peak he served as the Advisor for Strategic Initiatives for the New York City Human Resource Administration's Office of Child Support Services (OCSS), where he built on his training in behavioral economics and his background as a writer, researcher, and editor to create print and electronic materials intended to improve client engagement and staff morale and, ultimately, improve the well-being of parents and children in New York City. David has a  BA in Humanities (with a concentration in history) from Antioch College, an MA in English from Ohio University, and an MFA in Fiction from Indiana University; he taught writing and research at the latter two institutions as a graduate assistant and adjunct lecturer.

 

Monica Hall - Facilitator
Monica Hall

Monica Hall is the Senior Training Manager for the Georgia Department of Human Services Division of Child Support Services (DCSS). She has served in this role for 5 years. Monica began her career with DCSS in 2004 and since that time, she has worked in various roles ranging from customer service representative to office manager. She completed the Agent Certification Program in 2009 and graduated from the DHS Leadership Academy in 2015. Monica completed the NCSEA U program for child support leaders in 2019 and currently serves on the planning committee for the 2021 WICSEC Conference. She earned an Associate of Science Degree from Gupton Jones College, a Bachelor of Business Administration degree from Valdosta State University and an Executive Master of Business Administration from Wesleyan College. Monica has also completed training in General Civil Mediation. Her passion is to simply help others.

 

Maureen Leif - Facilitator
Maureen Leif

Maureen Leif is a Project Manager and a Human Services Subject Matter Expert with more than 20 years of experience focused on multiple human service programs. In 2015, she established Grays Peak Strategies and has been providing consulting and professional services in addition to providing leadership and direction to the company. Maureen was formerly the Child Support Coordinator at the Colorado Judicial Branch, where she acted a liaison between the Judicial Branch and the State, County, and Federal Offices of Child Support.  Maureen has worked in the area of family law and human services since 1999 and currently serves on numerous state committees dealing with child support, child welfare, and technology.  In 2005, she was appointed by the Governor of Colorado to serve on the Colorado Child Support Commission overseeing the review of child support guidelines and in 2014 became the Co-Chair and in 2016 became the Chair of the Colorado Child Support Commission. In that capacity Maureen oversees the statewide uniform guideline review, research on the current economic data on raising children and current best practices in low-income adjustments and presumptions of inputed income.  Maureen is a frequent speaker at State, Regional and National Conferences on topics including Strategic Planning, Child Support Law and Policy, Legal Ethics and the innovative use of technology in the Human Services Arena.

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Friday, June 4, 2021 By csmith