August 2021 Microlearning

Cloud - A Journey Worth Taking

August 10, 2021 at 12:00 p.m. - 1:00 p.m. MST (11:00 Pacific, 1:00 Central, 2:00 Eastern)

Recording and Presentation


Migrating your child support critical applications to the Cloud is inevitable – Moving the right components to the Cloud is a powerful innovation enabler. The key is balancing value and risk at every step of your Cloud journey.  Join us for this Microlearning event to hear how California planned for, initiated and is nearing completion of (or just beginning!) their Cloud journey. You will also hear from a Cloud architect who will share what you can do to evaluate and prepare for your state’s journey to the Cloud.


Cheryl Carlson

Cheryl Carlson

As the Network Operations (NetOps) Section Manager for the California Department of Child Support Services, Cheryl Carlson is responsible for the Child Support Services headquarters network and 22 local child support agencies’ physical networks throughout California. She also coordinates connectivity between headquarters, the local agencies, and third-party providers including state and federal entities. In addition, she manages the Enterprise Customer Service System that supports overs 4.3 million calls per year handled by 730 customer service agents distributed throughout 23 call centers.

Ms. Carlson has over 20 years of experience in the technology field working over five years as a consultant to state departments and 15 years as state employee. She is also a graduate of the California Department of Technology Information Technology Leadership Academy and participated as a mentor in their first fully virtual Project Management Leadership Academy. She also is a graduate of the Leadership for the Government Manager program and holds a master’s degree in Organizational Project Management and a bachelor’s degree in Business Administration with a concentration in Management Information Systems.

Most recently, Ms. Carlson has been working as the Project Manager of the California Child Support Services Cloud Migration Project. Valuing people alongside process and technology, she provides strategic planning, cost management planning, risk analysis, and effective collaborations with peer managers, multi-disciplinary teams, and various departments to move California’s statewide case management application from the California Department of Technology data center to Microsoft Azure’s Government Cloud. Along with a colleague at the California Department of Rehabilitation, she created an informal interdepartmental Cloud Infrastructure Forum to encourage collaboration and partnerships between departments within the California Health and Human Services Agency.

In her spare time, she is devoted to her husband of 17 years and two children. She enjoys exercising daily and loves cultivating her backyard garden.

Dimitris Karabinis

Dimitris Karabinis

As the lead for CGI’s Managed IT & Cloud Solutions organization, Dimitris Karabinis oversees cloud strategy, enterprise and solutions architecture, cloud native development, tools and automation practices, as well as security engineering and architecture for CGI’s US Commercial, State and Local Government sectors. Dimitris maintains a focus on facilitating clients’ adoption of cloud practices efficiently and effectively, thus avoiding the pitfalls of unstructured cloud migrations.

Dimitris has over 16 years of experience in electronics engineering, data center architecture and cloud solution development and delivery. During his tenure with CGI, Dimitris has overseen the establishment of CGI’s hybrid cloud frameworks and the creation of CGI’s private cloud focused on software as a service delivery. This platform supports a portfolio of dozens of IP products supporting hundreds of thousands of end users.

Dimitris is an active participant in CGI’s Corporate Social Responsibility initiatives and believes strongly in the role business plays in bettering our world. He spends most of his non-work time focused on his two young sons.  When not chasing the boys around, Dimitris is probably playing video games or golfing.

Catherine Lanzaro

Catherine Lanzaro

As California Department of Child Support Services (DCSS) Chief Information Officer (CIO) and the Technology Services Division Deputy Director, Catherine Lanzaro is directly responsible for all Information Technology (IT) activities within the Department and accountable to the State CIO through the Agency Information Officer for purposes of reporting departmental IT performance. Ms. Lanzaro is also responsible to establish the DCSS Information Technology vision and implement strategic goals designed to drive the Child Support Program forward, maximize IT resources and promote alignment with Agency. By putting people first, she strives to inspire DCSS Information Technology experts to develop secure, unique, and customer-centric automated solutions, realize digital transformation and achieve the Department’s mission.

Ms. Lanzaro has 33 years of technology, business, and management experience for the State of California, and is a graduate of the California Department of Technology, Information Technology Leadership Academy (ITLA-21). Working with her talented teams, her most notable accomplishments are the implementation an online self-service child support case management system for DCSS customers, the orchestration of a state-run hackathon and the development and implementation of DCSS’ most complex application, the Child Support Enforcement System (CSE). CSE is one of the state’s largest IT systems, serving 1.2 million customers with a user community of over 7,000 child support professionals.

An especially important aspect of Ms. Lanzaro’s life is family and community; she is devoted to her husband of 32 years and three adult children. Ms. Lanzaro has also spent the past 25 years volunteering as a costume designer and master seamstress, creating costumes for local theaters and high school performing arts productions. She enjoys listening to music and is a big fan of Disney!

Laura Roth

Laura Roth – Moderator

Laura Roth is a Director of Consulting, Expert with CGI, a technology solutions company.  Laura is the Child Support Practice lead for CGI and has been with the company for 7 years.

Her career in Child Support spanned over 27 years, beginning as a Child Support officer, and concluding with 14 years as director in El Dorado County, Ca.

During Laura’s tenure as the Director of one of California’s top preforming counties, her county was a pilot for the successful CSE Child Support conversion.  California’s conversion to a statewide system allowed Laura to experience the “client side” of conversion activities, and now as a Child Support SME for CGI, provides an opportunity for her to share the experience she gained during California’s extremely complex and successful modernization effort.

Laura enjoys participating and contributing to the Child Support program through committee work. Laura has extensive experience in both local and statewide committee efforts such as California’s Child Support Director’s Association (CSDA) Board of Directors, Conference planning Chair, conference planning committee member, Incarcerated Obligor workgroup, Veterans workgroup, Video production workgroup, Outreach, and Policy and Regulations.  With NCSEA, Laura has participated in the Membership committee and Webtalk committee.  With WICSEC, Laura is on the planning committee, manages the WICSEC website, Microlearning, and Communications committees. At the county level, Laura participated for 12 years on the IT steering committee, and led El Dorado County in the development of the County’s first Leadership Academy.  Contributions included curriculum development and as an instructor.