MICROLEARNING Change Management- An Unusual but Effective Tool for Customer Service.pdf15.28 MB
M1 Measure What Matters.pdf3.96 MB
M1 Measure What Matters CA.pdf233.03 KB
M1 Measure What Matters Feedback.pdf12.28 KB
M1 Measure What Matters SJC.pdf207.07 KB
M2 New Approaches to Customer Service Delivery.pdf2.7 MB
M3 Intergovernmental Communication Tools.pdf699.18 KB
M5 Tackling Non-Payors- Tips, Hints, and a Sneak Peek.pdf3.11 MB
M6 Close Calls with the Referees Handout.pdf67.19 KB
M7 Foster Care and Child Support.pdf3.01 MB
M8 WIG Out and Call All of Your Families.pdf4.68 MB
M9 Safeguarding Personal Identifying Information on Intergovernmental Cases.pdf2.38 MB
M10 Workplace Active Shooter.pdf1.67 MB
M10 Workplace Identity Theft.pdf5.17 MB
M11 To Market We Go- Marketing Strategies for Child Support Professionals MI.pdf1.33 MB
M11 To Market We Go- Marketing Strategies for Child Support Professionals WY.pdf3.11 MB
M13 Improving Outcomes for Families through Connections and Collaborations Lisa.pdf2.75 MB
M13 Improving Outcomes for Families through Connections and Collaborations Marie.pdf2.61 MB
M14 Connecting Community Through Collaboration.pdf5.96 MB
M15 Navigating the New World of International Child Support.pdf2.2 MB
M16 How to Address the Generation Gap when Succession Planning.pdf761.63 KB
M17 Stuck Between a Rock and a Hard Place.pdf154.81 KB
M17 Stuck Between a Rock and a Hard Place poll results.pdf211.88 KB
M18 Sovereign Citizens and Child Support.pdf1.29 MB
P2 Learning Like a Jungle Tiger.pdf8.05 MB