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2017 Conference

View the conference agenda-at-a-glance. The conference app has all of the session descriptions and speaker bios. The app is accessible on a desktop or laptop and can be accessed at: https://event.crowdcompass.com/wicsec2017.

Folder 2017 Conference Materials

Select	Toggle	Title
		pdf M 1 eLearning No Longer the Last Frontier Kathy Sokolik, Grant Nason, Elizabeth Black ( pdf, 2.13 MB ) (546 downloads)
		pdf M 1 eLearning Terminology and Options Handout ( pdf, 22 KB ) (572 downloads)
		pdf M 10 Confidentiality Will I Know It When I See it Melinda Self, Robert Sech, Hannah Roots ( pdf, 739 KB ) (753 downloads)
		pdf M 12 The Art of Leadership Jennifer Coultas ( pdf, 1.05 MB ) (724 downloads)
		pdf M 13 Everybody Needs a Little Nudge How to Use Behavioral Science Concepts in the Child Support Program Steven Golightly, Cassandra Holzhauer ( pdf, 7.49 MB ) (441 downloads)
		pdf M 15 Cross Border Payments Michelle Meier, Hannah Roots ( pdf, 2.91 MB ) (485 downloads)
		pdf M 17 Encouraging Better Conversations with Children and Custodians through Mobile Margot Bean, Jared Miniman, Steve Speak ( pdf, 17.15 MB ) (476 downloads)
		pdf M 2 Employer Outreach Partnering to Improve Collections Colleen Martin, Carol Thomas ( pdf, 2.89 MB ) (533 downloads)
		pdf M 4 Child Support Guidelines Whats Going On Diane Potts, Jane Venohr ( pdf, 1.46 MB ) (644 downloads)
		pdf M 5 Relationship with Benefits Building More than a System Karen Coleman, Sally Kapenga, Leonard Villagomez ( pdf, 2.38 MB ) (570 downloads)
		pdf M 6 Managing for the Millennium Hayley Hall, Myra Sines ( pdf, 916 KB ) (652 downloads)
		pdf M 8 Long Term Customer Service Part 1 Jennifer Morrone ( pdf, 5.25 MB ) (570 downloads)
		pdf M 9 Intergovernmental 101 Jenny Rutherford, Christine Sorenson, Debbie Ward ( pdf, 2.78 MB ) (463 downloads)
		pdf T 18 Leading in Changing Times Today, Tomorrow, and Beyond Ruth Anne Thornton ( pdf, 870 KB ) (487 downloads)
		pdf T 20 State, Tribal, and Intergovernmental Case Processing ( pdf, 2.83 MB ) (562 downloads)
		pdf T 21 The Art of Legal Writing Diane Potts, Kate Cooper Richardson, Steve Richardson ( pdf, 872 KB ) (526 downloads)
		pdf T 21 The Art of Legal Writing O Connor v Oakhurst Dairy Handout Diane Potts, Kate Cooper Richardson, Steve Richardson ( pdf, 52 KB ) (614 downloads)
		pdf T 22 Irresisitable Engagement Mike Moreno, Michelle Peregrine, Laura Galindo ( pdf, 1.38 MB ) (532 downloads)
		pdf T 23 Overcoming your Fear of Public Speaking Ross Hutchings, Don Semon ( pdf, 1.08 MB ) (594 downloads)
		pdf T 25 Teaming Up to Improve Outcomes Veronica Raglund, Jennifer Bheam, Janet Schutz Nelson ( pdf, 1.94 MB ) (500 downloads)